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Frequently Asked Questions

How do I place my order?

BABIES.CY is online baby superstore, therefore to place your order please visit our website (www.babies.cy).

What is the Minimum Order?

To keep our costs and in turn our prices as low as possible, our minimum order value is €40.00

Do you charge for Delivery?

No – we offer free delivery on all orders and with your help – we will continue our free delivery service for as long as possible

Do you Deliver to my area?

Yes – using local courier services, we deliver throughout Cyprus completely and it is free of charge; you simply collect your order from your local GAP AKIS Express.  If you wish for your order to be delivered to your door, a €3.00 surcharge will be added to your order at the checkout

How long before I receive my order?

Depending on your requirements and product availability, we would normally aim to deliver your order within 3 to 5 days from time of placing your order (excluding weekends).

Can I send the order to a different address?

Yes – but only orders that are prepaid for online can sent to a different address

What Payment Options do you offer?

For your convenience, we offer the following payment options:

  • Online Payment at checkout (with Credit/ Debit Card )
  • Online Payment at checkout (with Bank Transfer)
  • Telephone Payment at checkout with (Revolut Transfer)
  • Cash on Delivery (please note – this payment option has a 2.00 surcharge)

How can I cancel my Order?

You can cancel your order up to 24 hours prior to your delivery slot, by emailing us at info@babies.cy

What is your returns policy?

We know that buying online can sometimes result in changing your mind and that is fine by us, we want happy customers! However, products must be returned in the same condition as supplied.

For more information, please refer to our Returns Policy

How can I make changes to an existing order?

If you need to change anything, just email info@babies.cy quoting your order number or call Customer Services on 70000321, (Monday – Friday 8am to 12.00pm) and we’ll get this sorted for you