- Unwanted Goods, If You Change Your Mind
Everything we sell online can be returned within 14 days from the date of receipt, but we can only accept items that are returned in an unused condition in the original packaging, along with the invoice or order number which can be found on your order acknowledgment or delivery packaging and we’ll give you a refund or exchange.
If at the inspection centre the product is found to be used, the product may be returned back to you, and charges will apply.
For Personal Care Products we are unable to offer refunds or exchanges once the product has been washed or used. Packs will only be accepted back if they are complete. This does not affect your statutory rights.
Furniture can be returned as long as the furniture has not been put together and is still in its original packaging.
If you wish to return an item please email info@babies.cy quoting your order number or call Customer Services on 70000321, (Monday – Friday 8am to 12.00pm).
You can choose to either organise your own return, at your own cost and risk, or request a collection by calling the above phone line, Collection charges will apply.
All items must be in the original packaging and also an alternative outer to prevent damage to the product during the transit journey of the item.
Our collection service charges will be applied if delivery is refused and you have failed to notify us of your wish to cancel or return your order unless the product (not the packaging) is faulty/damaged (following verification at the service centre).
PLEASE NOTE: Customers that request cancellation of an order prior to receiving their goods, maybe charged return costs if the goods have left our/supplier warehouse. Please Note the cancellation request must be acknowledged by our team, and this can take up to 48 working hours by email. E.g. If a cancellation request is made on Sunday, this may not be acknowledged until Monday afternoon/Tuesday, and goods may have left our warehouse (In this case, it would be best to phone our customer services team, early in the morning)
Shipping costs on return orders are non-refundable. E.g If an order is placed under €50.00 a shipping cost of €5.00 will have been applied. This is a non-refundable amount.
- General Rule with Faulty Items
Many times the quickest and most convenient way to resolve a problem is to send spares; this is usually the first option we will revert to. We may request for evidence of the damage, via photography, or any other appropriate means.
The fault handling procedure starts with identifying how the fault has occurred. Was it damage on arrival, or has the fault developed. There are generally 2 conclusions to all faults, either the fault is
1. Manufacturing defect/Fault
2. Wear & Tear
Many times the above can only be identified, with an inspection from the manufacturer. If the result comes back as wear & tear then unfortunately return & repair charges will be applicable. If it is identified as a manufacturing defect, no costs will be borne by the customer.
We would always require that the customer gives us a reasonable opportunity to rectify the problem. The steps to a solution would be as follows
1. Offer spare parts
2. Repair or Replace
3. Refund – Usage (This would be the Proposed Lifespan of the Product – The timepsan for which the customer has had the product from the point of purchase)
If a product is partly accepted, and a full refund needs to be issued, the company would refund less any amount which is seen as reasonable for the diminished value of any items which were accepted but then returned.
- Manufacturing Faults – Within 28 Days
If you wish to return your item(s) within 28 days from the date of receipt, we’ll give you a replacement or a refund, following verification at the service centre.
- Manufacturing Faults – Between 28 Days-6 Months
If you’ve had the product for up to 6 months following the date of receipt, we’ll repair the product or, if that’s not possible, give you a replacement or, if that’s not possible, a refund – usage.
- Manufacturing Faults – 6 Months +
If you’ve had the product for more than 6 months following the date of receipt, we can obtain a quote from the manufacturer for repair.
The manufacturer’s warranty with each product varies. If the warranty is above 6 months, then as a retailer of the product we will support you, and the “28 days-6 months” policy will apply.
- Incorrect Items Sent
In the unlikely event of this happening we will arrange for the incorrect item to be collected and the correct item sent to you via courier.
- Refund Procedure
We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges back to your card account. Please note payments will only be refunded back to the original payment card and any payments made by PayPal will be refunded via PayPal.
To discuss the return of any item, please email info@babies.cy quoting your order number or call Customer Services on 70000321, (Monday – Friday 8am to 12.00pm).
- How Long Is My Guarantee For?
Typically most products will be covered under a 6 months warranty; however this will be dependent on which products you purchase as some may have a 12 months manufacturer’s warranty.
- What Is Our Complaints Procedure?
We hope you’re pleased with any purchase you’ve made from us, and that you’ll never need to complain – but if something goes wrong we want to hear from you, so we can contact the relevant teams to put the matter right.
Contact us
If you have a concern please email us info@babies.cy quoting your order number or call Customer Services on 70000321, (Monday – Friday 8am to 12.00pm).
